Vncar believes that responsibility for a product does not rest solely with one company, but with the entire supply chain. Manufacturers, importers, distributors, agents, and end users all have a role to play in ensuring quality, safety, and customer rights.
As a B2B importer and distributor of car care products, Vncar fulfills all its responsibilities according to the law and cooperates with relevant parties to handle arising issues objectively, transparently, and within the scope of each party’s responsibility.
Policy Summary
Vncar commits
✓ We only distribute products that are legally sourced and have a clear origin.
✓ Receive and coordinate the handling of feedback related to products.
✓ Coordinate with the manufacturer, distributor, and relevant parties when issues arise.
✓ Fulfill the responsibilities of the importer and distributor as required by law.
Co-operative partners
✓ Store and sell products according to instructions.
✓ Provide complete information to customers.
✓ Keep records of invoices, documents, and shipment information.
✓ Cooperate with Vncar in the verification and processing process.
Not within the scope of commitment
✕ We are responsible for products not distributed through Vncar’s distribution system.
✕ You are responsible for improper storage, use, or modification of the product after it has been delivered.
✕ Replaces the liability of the manufacturer, distributor, or user in cases falling within their respective areas of responsibility.
1. Scope of application
This policy applies to products that Vncar directly imports and legally distributes in the Vietnamese market.
For products not distributed through Vncar’s network or whose legal origin cannot be verified, Vncar may not apply the support policies outlined in this document.
2. Responsibilities of Vncar
Within its scope of operations, Vncar fulfills the following responsibilities:
- Selecting and distributing products with legitimate origins and clear traceability.
- Complete import procedures in accordance with the law.
- Product information is provided based on official manufacturer documentation and applicable regulations.
- Manage warehousing and distribution according to the characteristics of each product type within the timeframe under Vncar’s management.
- Receive, verify, and coordinate the handling of product-related feedback.
3. Responsibilities of agents and partners
To ensure that products reach customers in the best possible condition, dealers and partners are responsible for:
- Store the product according to the manufacturer’s instructions.
- Do not sell products that show signs of damage, are past their expiration date, or do not meet quality standards.
- Do not alter product labels, packaging, or information without authorization.
- Provide accurate information to customers based on official Vncar documentation or manufacturer information.
- Keep invoices, documents, and shipment information on file for easy retrieval when needed.
- Proactively coordinate with Vncar when complaints or incidents related to the product arise.
4. User Responsibilities
Vncar recommends the following to its customers:
- Purchase products from authorized dealers or distribution partners.
- Check the product information and condition before use.
- Use the product according to the manufacturer’s instructions.
- Stop using the product and notify your dealer or Vncar if you notice any unusual signs.
Providing complete information will help ensure that the verification and support process is carried out more quickly and accurately.
5. Coordinate response when incidents occur.
Upon receiving feedback related to a product, Vncar will coordinate with relevant parties to verify the cause and determine the scope of responsibility.
Depending on the specific case, Vncar may collaborate with:
- Manufacturer.
- Agent or distributor.
- Shipping company.
- Inspection unit.
- The competent state authority.
- Relevant organizations or individuals.
The handling of the case is based on records, evidence, and objective verification results to ensure the legitimate rights and interests of all parties.
If necessary, Vncar may cooperate in implementing measures such as product recalls, quality inspections, or other measures as prescribed by law or required by competent authorities.
6. Limitation of Liability
Vncar is responsible for all activities within the scope of import, warehousing, distribution, and the commitments it has declared.
Vncar is not responsible for damages arising from:
- The product was not stored according to the instructions after delivery.
- Misuse of the product or use contrary to the manufacturer’s instructions.
- The product has been modified, replaced, or tampered with in a way that alters its original characteristics.
- Products that are not part of Vncar’s distribution system or whose legal origin cannot be determined.
Vncar’s participation in coordinating verification or assisting in handling matters should not be construed as an acknowledgment of responsibility for content that exceeds its scope of responsibility as stipulated by law or established agreements.
7. Partnering to protect customer rights.
Vncar always prioritizes the safety and legal rights of its customers.
We are committed to receiving all feedback within our area of responsibility, working closely with manufacturers, distributors, and relevant parties to address it promptly, objectively, and transparently.
By clearly defining the responsibilities of each party in the supply chain, Vncar aims to work with partners to build a professional, reliable, and sustainable distribution system.
Validity
This product liability policy applies to products imported and distributed by Vncar.
Vncar may adjust or update the policy content as needed to suit business operations, manufacturer requirements, or legal regulations. The version published on the website is the currently effective version.