Product quality is not only determined by the manufacturer but is also maintained through the responsibility of the entire supply chain. Vncar is committed to fulfilling its role as an importer and distributor, and collaborating with partners to ensure that products reach customers with complete information, clear origin, and appropriate storage conditions.
As a B2B importer and distributor of car care products, Vncar has built a quality management system based on the principles of transparency, traceability, and clear identification of responsibilities for each party in the supply chain.
Policy Summary
Vncar commits
✓ Choose products with a legitimate and clearly traceable origin.
✓ Provide honest and transparent product information.
✓ Manage inventory and distribution in accordance with product characteristics.
✓ Receive and coordinate the handling of feedback regarding quality.
Co-operative partners
✓ Store the product according to the instructions.
✓ Sell products that are intact and within their expiration date.
✓ Provide accurate and official information to customers.
✓ Coordinate in tracing and resolving issues when they arise.
Not within the scope of commitment
✕ We are responsible for products not distributed through Vncar’s distribution system.
✕ We are responsible for any damage to the product resulting from improper storage, transportation, or use after delivery.
✕ We are responsible for any advertising information not published by Vncar or the manufacturer.
1. Quality management orientation
Vncar views product quality as the foundation of brand reputation and the sustainable development of its distribution system.
As importers and distributors, we focus on building appropriate quality management processes within our scope of responsibility, from product selection, warehousing, and distribution to providing official information to our dealer network.
2. Vncar’s Commitment
Within its scope of operations, Vncar commits to:
- Selecting and distributing products with legitimate origins and clear traceability.
- Complete import procedures in accordance with the law.
- Goods must be stored according to the technical specifications of each product type for the period under Vncar’s management.
- Product information is provided based on official manufacturer documentation and applicable regulations.
- Receive and coordinate the handling of feedback related to product quality.
3. Partner’s Responsibilities
To maintain product quality throughout the distribution process, Vncar requests that its dealers and partners:
- Store the product according to the manufacturer’s instructions.
- Do not sell products that show signs of damage, deformation, or expiration.
- Do not alter product labels, packaging, or information without authorization.
- Use only the technical documentation and official information provided by Vncar or the manufacturer.
- Keep invoices, documents, and shipment information on file for easy retrieval when needed.
4. Coordinate the handling of feedback regarding quality.
Upon receiving feedback regarding product quality, Vncar will coordinate with relevant parties to verify the cause and determine appropriate solutions.
Depending on the specific case, verification may be performed with:
- Manufacturer.
- Agent or distributor.
- Shipping company.
- Inspection unit (if needed).
- Competent state agencies or related organizations.
The processing is carried out based on records, evidence, and objective verification results to ensure the legitimate rights and interests of all parties.
5. Limitation of Liability
Vncar is responsible for all activities within the scope of import, warehousing, distribution, and the commitments it has declared.
Vncar is not responsible for product damage caused by improper storage, misuse, unauthorized product modifications, or any other issues beyond its control.
For products not within Vncar’s distribution system or whose legal origin cannot be determined, Vncar may not apply the support policies stipulated by the company.
6. Let’s build a quality distribution system together.
Vncar believes that product quality is not the responsibility of a single business, but a shared responsibility of the entire supply chain.
We will continue to collaborate with manufacturers, distributors, and partners to improve management quality, enhance traceability, share accurate information, and build long-term trust with customers.
Through transparency in quality management and a spirit of collaborative development, Vncar aims to contribute to building a professional, safe, and sustainable car care market.
Validity
This product quality policy applies to products imported and distributed by Vncar.
Vncar may adjust or update the policy content as needed to suit business operations, manufacturer requirements, or legal regulations. The version published on the website is the currently effective version.