Vncar believes that a clear and transparent delivery process not only ensures goods arrive at the right place and at the right time, but also helps to mitigate risks, minimize disputes, and protect the rights of customers, agents, and businesses.
As a B2B importer and distributor of car care products, Vncar has established a shipping and return process based on the principles of transparency, objectivity, and clearly defined responsibilities for each party at every stage of delivery.
Policy Summary
Vncar commits
✓ Deliver goods according to the information agreed upon by all parties.
✓ Coordinate the handling of issues that arise during transportation.
✓ Receive and review return/exchange requests within the scope of our responsibility.
✓ Transparency in the verification and processing procedures.
Co-operative partners
✓ Inspect the goods upon receipt.
✓ Report any abnormalities promptly.
✓ Keep records of shipment documents and information.
✓ Coordinate with Vncar during the verification and processing.
Not within the scope of commitment
✕ The buyer is liable for any damages arising after the goods have been delivered as agreed, unless otherwise provided by law.
✕ We are responsible for requests that lack sufficient grounds for verification.
✕ Responsible for products not distributed through Vncar’s distribution system.
1. Transportation principles
Vncar selects transportation methods that are suitable for the characteristics of each type of product in order to minimize risks during the delivery process.
Goods are delivered according to the information and methods agreed upon by the parties before delivery.
Delivery times may vary due to geographical distance, traffic conditions, weather, natural disasters, technical malfunctions, or other objective reasons beyond the control of Vncar or the shipping company.
2. Inspect the goods upon receipt.
To protect their interests, Vncar recommends that customers, dealers, and partners check the condition of goods immediately upon receipt.
If you notice signs such as:
- The packaging is torn, dented, or damaged.
- Incorrect product or quantity delivered.
- The product shows signs of damage during shipping.
- Other abnormal signs.
Customers or dealers should notify Vncar as soon as possible so that we can coordinate the handling of the issue.
Storing images, videos, delivery records, and related documents will help make the verification process faster and more objective.
3. Return and exchange policy
Vncar considers returns and exchanges based on legal regulations, manufacturer policies, and agreements between the parties.
Requests for exchange or return may be considered in cases such as:
- The wrong product was delivered compared to the order.
- The quantity delivered was short.
- The product was damaged during shipping before delivery.
- Defective products are determined to fall within the scope of responsibility of the manufacturer or Vncar.
- Other cases may be handled by agreement or as stipulated by law.
Each return or exchange request will be considered individually based on documentation, evidence, and on-site verification results.
4. Cases not covered by the return/exchange policy.
To ensure transparency and fairness throughout the distribution system, Vncar may not apply the return and exchange policy in cases such as:
- The product is no longer in its original condition due to improper storage or use contrary to instructions.
- The product’s origin is unknown, or the product is not part of Vncar’s distribution system.
- There is insufficient information, documentation, or records to verify this.
- Requests for exchange or return are not within Vncar’s responsibility under the law or established agreements.
In each specific case, Vncar is always ready to discuss and guide you towards the most suitable solution if possible.
5. Coordinated handling
Upon receiving requests for returns or complaints related to the delivery process, Vncar will coordinate with relevant parties to verify the cause and provide appropriate solutions.
Depending on the specific case, Vncar may collaborate with:
- Agent or distributor.
- Shipping company.
- Manufacturer.
- Inspection unit (if needed).
- The competent state authority.
- Relevant organizations or individuals.
The handling of the case is based on records, evidence, and objective verification results to ensure the legitimate rights and interests of all parties.
6. Limitation of Liability
Vncar is responsible for delivery and return/exchange operations within its scope of management.
After the goods have been delivered as agreed, the responsibility for their safekeeping and storage rests with the recipient, unless otherwise stipulated by law or agreed upon in writing by the parties.
Vncar’s participation in verifying information, coordinating with the shipping company, or assisting in resolving return requests should not be construed as an acknowledgment of responsibility for matters exceeding its scope of responsibility.
7. Partnering with others
Vncar views every feedback regarding the delivery or return process as an opportunity to improve its operational procedures and enhance service quality.
We highly value the cooperation of our customers, agents, and partners in providing complete, truthful, and timely information so that any issues that arise can be resolved quickly, transparently, and in accordance with regulations.
With the motto “Clear Responsibilities – Partnering for Development ,” Vncar aims to work with its partner network to build a professional delivery process, minimize risks, and contribute to building long-term trust throughout the entire distribution system.
Validity
This shipping and return policy applies to all goods delivery and return processing activities within Vncar’s distribution system.
Vncar may adjust or update the policy content as needed to comply with business operations or legal regulations. The version published on the website is the currently effective version.